Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation requests may not be answerd if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- Hinduza Life Science Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be answerd once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision
Return Policy
We offer exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered exchange of any kind. In order to become eligible for an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from exchange. Such categories of the products would be identified to you at the item of purchase. For exchange accepted request(s) (as applicable), once your exchanged product / item is received and inspected by us, we will send you an email to notify you about receipt of the exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e.exchange) will be processed in accordance with our policies.
We also offer return and refund within the first 7 days from the date of your purchase. To be eligible for a return and refund, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item was purchased on sale, then it may not be eligible for return or refund. Once your returned item is received and inspected by us, we will send you an email to notify you about the receipt of the returned product. If approved after quality check, your refund will be processed to your original method of payment in accordance with our policies.
Certain items may be non-returnable and non-refundable, which will be clearly informed to you at the time of purchase.